Privacy Policy & Returns Policy
Save Our Bees Australia is committed to safeguarding and preserving the privacy of website visitors. We also make it clear when you order any products from us that you read and understand our terms and conditions outlined on this page and in our Refund Policy below.
This Privacy Policy explains what happens to any personal data that you provide to us, or that is collected from you whilst you visit the site. This Policy is updated from time to time so please review this page regularly.
Information Save Our Bees Australia Collect
In running and maintaining the website and our membership database, Save Our Bees Australia may collect and process the following data about you:
- Information about your use of the site including details of your visits, including pages viewed and the resources you access. This information includes traffic data, location data and other communication data.
- Information provided voluntarily by you. For example, when you register for information, provide your email address or use my consulting services.
- Information that you provide when you communicate with me by any means.
We collect, hold, use and disclose personal information to carry out our functions or activities under the Australian Information Commissioner Act 2010 (AIC Act), the Privacy Act 1988 (Privacy Act) and the Freedom of Information Act 1982 (FOI Act).
Information Save Our Bees Australia Do Not Collect
If you’re using the secure PayPal Direct Debit SSL system to make purchases, please be aware Save Our Bees Australia do not have access to any card details.
Use of Cookies
Cookies provide information about the website session activity of a visitor. Save Our Bees Australia use Google Analytics cookies to gather information in order to assist in improving the website experience for you. It is statistical data. This statistical data does not identify any personal details whatsoever. Save Our Bees Australia may gather information about your general internet use from use of the cookie. Where used, these Analytics cookies are downloaded to your computer and stored on the computer’s hard drive. Such information will not identify you personally.
You can adjust the settings on your computer to decline any cookies if you wish. This can easily be done by activating the “reject cookies” settings in your internet browser of choice.
Use of Your Information
Save Our Bees Australia use the information that Save Our Bees Australia collect from you to provide services to you. In addition to this Save Our Bees Australia may use the information for one or more of the following purposes:
- To provide information to you that you request from me relating to updates, improvements, products or services.
- To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
- To inform you of any changes to the website.
Storing Your Personal Data
In operating our website it may become necessary to transfer data that Save Our Bees Australia collect from you to locations outside of Australia for processing and storing, (example, our email subscription list). By providing your personal data, you agree to this transfer, storing or processing. Save Our Bees Australia do our utmost to ensure all reasonable steps are taken to make sure your data is treated and stored securely. Unfortunately, the sending of information via the internet is not totally secure and on occasion, such information can be intercepted. Though this has never happened previously, Save Our Bees Australia cannot guarantee the security of data that you choose to send electronically. Sending such information is entirely at your own risk.
Disclosing Your Information
Save Our Bees Australia will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:
- In the event that Save Our Bees Australia needs to supply it’s data to a Government Authority
- Where Save Our Bees Australia legally required by law to disclose your personal information
- To help with fraud protection and reduce the risk of fraud
Third Party Links
On occasion, Save Our Bees Australia include links to third parties on this website. Where Save Our Bees Australia provide a link it does not mean Save Our Bees Australia endorse or approve that site’s policy towards visitor privacy. You should review their privacy policy before sending them any personal data.
Access to Information
In accordance with the government law, you have the right to access any information that Save Our Bees Australia hold relating to you. Please note Save Our Bees Australia reserve the right to charge a fee of $20 to cover costs incurred by providing you with the information.
Returns Policy
Online Orders & Returns / Refunds
Orders may be cancelled by email at least 24 hours before your order is scheduled for the dispatch. Late cancellations may result in us inadvertently shipping your order. If such a situation occurs you will be held responsible for both the cost of goods and shipment.
If your order has been dispatched you must return the goods to us at your expense before any refund is issued. The goods must be in a new and unopened condition. The products must be returned in the same or similar packaging. The goods are your responsibility until they are delivered to us. When we receive the products and determine that they are in good condition, we will then issue you a refund excluding the cost of shipment.
If goods returned have been damaged or become defective in some way a refund will not be issued or only partially issued. We will notify you of the situation and you may have the option of having the items sent back to you at your expense.
The right to return does not apply to perishable or semi-perishable goods after they have been dispatched. This means that you can not return any perishable or semi-perishable goods purchased on our website. This is due to the fact that perishables may be contaminated or cannot be sent back to us properly packed to keep fresh and semi-perishable goods may get spoiled while in return transit. Non perishable goods returned will attract a 20% restocking fee.
Once an order including perishable or semi-perishable goods leave our premises (picked by a carrier from our store) we become not liable or responsible for those goods. We will not be held responsible if the goods get damaged, lost or spoiled in transit. Perishable and semi-perishable goods are not covered by insurance and no claim can be lodged for spoiled or damaged perishable or semi-perishable products. By ordering perishable and semi-perishable goods at our website you should assume all risks and responsibilities associated with it.
If you received an incorrect or defective item we will issue you a shopping credit for that incorrect or defective item. However, we cannot be responsible for the taste quality of the product as soon as it is within the expiry date range. We do not accept any claims for change of mind either.
You must contact us within 24 hours after delivery for incorrect or defective goods. We will make arrangements with our carrier to pick up the defective or incorrect goods at our expense. No claims are honoured after a 24 hours period from receiving the goods. We determine the time of receiving goods as time recorded by our carrier on its tracking page.
Claims for Broken or Damaged Items in Your Order
If you recieve your order from us via our carrier, and the contents of your order arrive broken or damaged you must contact us with ny relevant information within 24 hours of receiving your order. If you wish to make a claim for loss, you must provide evidence in the form of photos of your damaged order or items. And a description of the damage. You should contact us via email (email us from our contact page here) and we will reply within 48 hours.
Our Carrier & Delivery Attempts
Our carrier will attempt to deliver your order in person. However, to protect your purchase if no one is able to accept the order at the address you provide in your order, our carrier may leave the parcel at a local pick up point where you can pick it up within 5 days at your convenience. If the parcel has been sent to a local pick up point, you will receive notice, usually via email, advising of the exact location and details for you to pick up your parcel. If you do not pick up your parcel within the specified period, the parcel may be returned to us. In this event, our carrier will charge us for the delivery so we are unable to refund any delivery charges. After we receive the parcel we will hold it for another 7 days. You can contact us to redeliver the parcel to you at your cost, or pick it up by arrangement from our office. If you choose not to do this within 7 days after we receive your returned parcel, and if the parcel contains foods or perishable goods, the parcel will be destroyed. If the parcel(s) is lost as a result of your failure to accept delivery and pick up your parcel from your local pick up point within the nominated 7 day period, you may be liable for any loss.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy Policy or our return policies above at https://saveourbees.com.au/contact/
Save Our Bees Australia: Image, Video and Content Rights | Usage Terms
All images, video and content contained herein (unless otherwise indicated) are copyright to:
Save Our Bees Australia
1 William St, Earlwood NSW 2006 Australia
All Rights Reserved
www.saveourbees.com.au
saveourbees.com.au/contact
When creating images, videos, or content for a third party—whether at no cost or as part of a paid service—the following terms will apply:
1. Grant of License
Save Our Bees Australia hereby grants the client a non-exclusive, non-transferable licence to use the provided images, videos, and content (collectively, “media”) for the following purposes:
– Personal use, including but not limited to, private display in a home or personal digital devices.
– Public display, if part of a personal event where no access or admission fee is charged.
2. Restrictions
The client shall not:
– Use the media in any way that could be considered defamatory, libellous, obscene, immoral, or illegal.
– Sell, redistribute, or use the media for commercial and/or non-commercial purposes without obtaining an appropriate licence.
– Alter, edit, or manipulate the media without prior written consent from Save Our Bees Australia.
3. Copyright Notice
All media remains the intellectual property of Save Our Bees Australia. Any use of the media, including but not limited to publishing on the internet or social media channels, must include a visible credit to Save Our Bees Australia unless otherwise agreed upon in writing.
4. Duration of Terms
These terms are in effect indefinitely from the date of receipt of the media by the client.
5. Termination
Save Our Bees Australia reserves the right to terminate this licence at any time if the terms of usage are violated.
6. Governing Law
These terms shall be governed by the laws of the state of New South Wales, Australia.
7. Acknowledgment
By using the media provided by Save Our Bees Australia, the client acknowledges that they have read, understood, and agreed to these terms.
Reproduction in any manner for commercial purposes including and not limited to electronic or printed form is strictly forbidden without the written consent of the copyright owner, Save Our Bees Australia.
By using the contents herein you are agreeing to be bound by the terms of this agreement. Permission is explicitly denied for any publication of any photographs, text or video herein without the prior express written consent of the author, Save Our Bees Australia. This includes publishing in print and on the internet for commercial purposes. Where any content contained herein are used on social media pages and/or anywhere else online, credit must be given to Save Our Bees Australia.
Each of the images, videos and content contained herein have been digitally “watermarked”. If you have any questions about these guidelines please contact us.
ALL RIGHTS RESERVED
Save Our Bees Australia
1 William St, Earlwood NSW 2206 Australia
www.saveourbees.com.au
saveourbees.com.au/contact
